Navis

Legal

Privacy Policy

This policy explains how Navis collects, uses, discloses, and protects information when you use the app.

Updated August 12, 2026

1. Overview

This Privacy Policy explains how Navis collects, uses, discloses, and protects information when you use the app.

Navis is an AI conversation app. The app may process account information, messages, uploaded images, preferences, custom agent details, device information, usage information, and subscription or purchase-related information to provide and improve the service.

2. Information We Collect

Account information:

  • Email address.
  • Display name.
  • Avatar URL or uploaded avatar image.
  • User ID.
  • Birthday, if provided.
  • Account creation date.

Authentication and device information:

  • Access and refresh tokens stored on your device.
  • Device headers or identifiers used for session and security purposes.
  • Basic technical information needed to connect to the service.

Conversation and agent information:

  • Messages you send and receive.
  • Conversation metadata.
  • Image attachments you choose to upload.
  • Custom agent names, avatars, profile details, model choices, and related configuration.
  • Contacts or saved agents inside the app.

Preference information:

  • Onboarding profile details.
  • Selected scenes, vibe, topics, or other preference options.

Purchases and subscription information:

  • Product identifiers (for example, monthly or yearly Navis Pro plans).
  • Apple transaction identifiers and original transaction identifiers used to verify purchases and restore access.
  • Subscription status (for example, active, expired, in billing grace, or revoked), auto-renew status when available, trial status, purchase and expiration times, and related App Store environment information (Production or Sandbox).
  • Entitlement and usage information needed to apply Free or Pro limits (for example, daily or stock usage counters).

We do not collect your full payment card number. Payments for in-app subscriptions are processed by Apple.

Diagnostics and usage information:

  • Error information and request status.
  • App version and build number.
  • Feature usage needed to operate, secure, debug, and improve the app.

3. How We Use Information

We use information to:

  • Create and authenticate your account.
  • Provide conversations with AI agents.
  • Save and display your profile, preferences, contacts, and custom agents.
  • Process image uploads that you choose to attach or use as avatars.
  • Verify App Store purchases and restores, unlock or maintain Pro access, apply plan limits, and prevent billing abuse or fraud.
  • Receive and process App Store server notifications about renewals, refunds, cancellations, and related subscription events.
  • Maintain session security and prevent abuse.
  • Troubleshoot bugs, improve reliability, and develop new features.
  • Comply with legal obligations and enforce our Terms of Service.

4. AI Processing

Before Navis sends personal data for AI processing, the app asks for your explicit permission. If you choose Don’t Allow, the data is not sent for AI processing and the requested AI action does not continue.

If you choose Allow, Navis may send the following data to AIHubMix, our third-party AI service provider:

  • Prompts and messages you submit.
  • Chat images you choose to attach.
  • Relevant conversation history, saved memories, and preferences.
  • Custom agent configuration and model choices.
  • Limited profile context used to personalize a reply, including your age if you provided a birthday, and your time zone.

Your profile avatar is not sent to AIHubMix unless you separately choose to attach that image to a chat. Navis does not send your email address, account password, payment information, or user ID to AIHubMix as part of an AI prompt.

AIHubMix processes the data to route the request to the selected AI model and return a response. Navis requires AIHubMix and any model provider used for a request to handle the data only as needed to provide the requested AI feature and to protect it in a manner consistent with or equivalent to this Policy. AIHubMix's Data Privacy documentation states that AIHubMix does not actively store prompts or model responses, stores necessary request metadata, and uses safeguards including encrypted transmission and access controls. Underlying model providers may apply their own limited logging, retention, or training policies.

Do not submit sensitive information unless you are comfortable with it being processed to provide the service.

5. How We Share Information

We may share information with:

  • Service providers that host, store, process, analyze, or secure the app.
  • AIHubMix and the model provider used for a request, after you allow AI processing, to generate and return the requested response.
  • Apple, as needed to process in-app purchases, verify transactions, restore purchases, and deliver subscription notifications. Apple’s handling of payment data is governed by Apple’s own privacy policy and terms.
  • Legal, safety, or security recipients when required by law or needed to protect users, the app, or the public.
  • Business transfer recipients if the app is involved in a merger, acquisition, financing, or sale of assets.

We do not sell personal information.

Advertising measurement (Adjust / Meta ads partners):

  • On iOS, the app may request App Tracking Transparency (ATT) permission.
  • If you authorize tracking, we and our measurement partner (Adjust) may use device advertising identifiers (for example IDFA) and related install or attribution data to measure campaign performance and attribute installs to advertising partners (including Meta / Facebook ads when configured).
  • If you deny tracking, the app still works; measurement may fall back to privacy-preserving methods such as SKAdNetwork where available.
  • You can change ATT permission later in iOS Settings → Privacy & Security → Tracking.
  • Product usage analytics may still use Firebase Analytics separately from advertising attribution.

6. Image and Photo Access

The app may request photo library access so you can select photos for avatars or chat image attachments. The app processes only the photos you choose to use inside Navis. A profile avatar is stored and displayed by Navis but is not sent for AI processing unless you separately attach that image to a chat.

7. Data Retention

We retain information for as long as needed to provide the app, maintain account records, comply with legal obligations, resolve disputes, enforce agreements, and protect the service.

When you delete your account, Navis deletes or de-identifies account data unless retention is required for legal, security, billing reconciliation, or abuse-prevention reasons.

Deleting your Navis account does not automatically cancel an active Apple subscription. You must manage or cancel auto-renewable subscriptions in your Apple ID subscription settings (for example, Settings → Apple ID → Subscriptions on iOS).

8. Your Choices

Current choices:

  • Before granting AI processing permission, you can choose Don’t Allow and no AI request will be sent.
  • After granting permission, you can stop using AI features and contact support@navisapp.com to withdraw consent for future AI processing. You can also delete your account from Account & Privacy.
  • You can log out of the app.
  • You can edit your display name and avatar.
  • You can report safety concerns in the app.
  • You can delete your account from Account & Privacy.
  • You can restore purchases in the app when eligible.
  • You can manage, cancel, or request refunds for App Store subscriptions through Apple.

9. Age Limit

Navis is intended for adults and is not intended for users under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, contact us so we can take appropriate action.

10. Security

We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the app or another reasonable method.

12. Contact

If you have questions about this policy, or want to request access to, correction of, or deletion of your personal information, email support@navisapp.com.